The Energy Charter Report 2019

A commitment to industry accountability

The Energy Charter is a positive, industry-led initiative to help energy businesses improve the value we provide to customers and energy consumers.

We are proud to be a founding signatory of the Energy Charter and welcome the Independent Accountability Panel's (IAP) report for 2019.

IAP recommendations

The IAP's assessment of TransGrid and the other 18 energy companies represents a commitment to industry accountability and a meaningful roadmap to guide the sector. The panel has identified six key themes:

  • Know your customers and communities
  • Go above and beyond compliance
  • Leverage high-impact points for change together
  • Develop metrics and report on progress
  • Close the loop on initiatives
  • Elevate and optimise dispute resolution

Our commitment to the Energy Charter

Our people are working hard to power NSW and the ACT, and we're developing plans to build a strong, sustainable National Energy Market. 

We are working with businesses across the energy supply chain to improve the outcomes for all energy consumers. We are also working with the federal and state governments to ensure safe, reliable and affordable energy through the delivery of new transmission projects.

Learn more about our commitment to the Energy Charter

Disclosure statement 2019

Signatories are required to submit an annual disclosure statement on our performance against the principles of the Energy Charter to the Independent Accountability Panel.

We submitted TransGrid's first annual disclosure statement in September 2019.

To develop this disclosure statement, we consulted with customers and stakeholders, and engaged with our board, executives and staff to present a full picture of our current performance against the Charter principles.

This disclosure document was the first step in our self-assessment and is part of a transformation process to develop a business wide culture which is focused on the best outcomes for consumers.

We welcome feedback on how we can improve the services we provide to consumers and how we present this information in future Energy Charter disclosure.

You can also read TransGrid's and other signatories' disclosure statements on the Energy Charter website

Have your say

We would like to hear your feedback on our Energy Charter disclosure, and about the service we provide. If you have any feedback, questions or ideas about how we can improve, please don't hesitate to contact us.

Media enquiries: / 0439 448 168