How we engage
Delivering the best outcomes for energy customers is integral to the way we operate. We are proud to be a founding signatory to the Energy Charter, an industry-led initiative to deliver a more affordable, reliable and sustainable energy system for all Australians.
Our engagement approach is centred on the principles of transparency, accessibility, inclusiveness and communication.
Engaging with landowners and the community
Our community engagement team consults with landowners and residents across our network and along proposed project routes.
We engage early with the community on proposed projects to ensure that people living or working along the proposed route are informed at all stages of the planning process, have an opportunity to have their say on key issues, and remain safe during construction.
Our team uses a variety of channels to raise awareness and promote two-way conversation. Much of our engagement takes place in a face-to-face setting at local community information sessions.
We also work closely with landowners along our current network to maintain and operate existing assets and easements on their properties, so that we can provide safe and reliable transmission services to the community. For more individual queries, such as those related to property or land access, the team may consult with landholders on a one-on-one basis.
As part of our ongoing commitment to sustainable development, we partner with community organisations to fund initiatives that deliver benefits to the people who live in the areas where our assets and projects are located.
Learn more about our Community Partnerships Program.
Engaging with energy customers and industry
We play a leading role in the energy transition. Our leaders and technical experts contribute to the shaping of our future energy system by participating in industry conferences and forums, making formal submissions on policy issues and by engaging with stakeholders across the energy supply chain.
The TransGrid Advisory Council
The TransGrid Advisory Council (TAC) is our principle stakeholder engagement forum, allowing our executive team to engage directly with customers, consumer groups and industry stakeholders on important issues.
Learn more about the TAC.
Engaging with direct customers
Our direct customers are generally medium to large businesses that have a connection into our transmission network. They consist of our network partners, major load customers and generators.
To ensure we can focus on providing a high quality service that represents value, Transgrid has a team of dedicated customer managers allocated to every direct customer.
We work closely with our directly connected customers to develop strong relationships and to deliver efficiencies. This includes participating in joint planning, aligning maintenance outages, collaborating on industry initiatives, providing support on projects, and undertaking hazard mitigation work to support the delivery of safe, reliable and affordable electricity.