The Energy Charter

Overview

The Energy Charter publicly commits our business, along with 19 other energy businesses, to continued improvement in the way we work to meet the needs of energy consumers.

Key principles

The Energy Charter has five key customer-centric principles:

• We will put customers at the centre of our business and the energy system
• We will improve energy affordability for customers
• We will provide energy safely, sustainably and reliably
• We will improve the customer experience
• We will support customers facing vulnerable circumstances.

Learn how the energy sector is coming together to support people and businesses on The Energy Charter website or by downloading this fact sheet.

You can also download the fact sheet in the following languages: Arabic, Greek, Hindi, Italian, Mandarin, Punjabi, Somali, Turkish and Vietnamese.

Annual disclosure statement

Each year, as part of our commitment to The Energy Charter, we publicly disclose how we are delivering against The Energy Charter principles. We submitted our fifth annual disclosure statement in September 2023 and our Feedback Summary Report in November 2023.