The Energy Charter

Our commitment to the Energy Charter

We are focused on delivering the best outcomes for our customers and energy consumers, and continually strive to improve the services we provide.

As part of this focus, we are founding signatories to the Energy Charter. The Energy Charter publicly commits our business, along with 19 other energy businesses, to continued improvement in the way we work to meet the needs of energy consumers. 

Key principles

The Energy Charter has five key principles focused on embedding a customer-centric culture and conduct in energy businesses: 

  • We will put customers at the centre of our business and the energy system
  • We will improve energy affordability for customers
  • We will provide energy safely, sustainably and reliably
  • We will improve the customer experience
  • We will support customers facing vulnerable circumstances.

Learn how the energy sector is coming together to support people and businesses on the Energy Charter website or by downloading this factsheet. You can also download the factsheet in the following languages: Arabic, Greek, Hindi, Italian, Mandarin, Punjabi, Somali, Turkish and Vietnamese

Annual disclosure statement

As a signatory, we’re required to submit an annual disclosure statement on our performance against the principles of the Energy Charter to the Independent Accountability Panel (IAP). We submitted our second annual disclosure statement in September 2020. 

Annual Disclosure Statement - September 2020

Annual Disclosure Statement - September 2019

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